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Personal Brochures

How does an insurance agent “stand out from the crowd?” Agents and others in the financial services industry operate in a marketplace that can be characterized as “monopolistically competitive” — competitive because there are many sellers, yet monopolistic in that each seller is unique, offering clients their individual talents, skills, and a slightly different set of products. A personal brochure can be used to highlight those differences.

The typical brochure highlights personal achievements, education, professional designations, membership in civic and professional associations, as well as the products and services being offered. Personal brochures can provide a big lift to an agent’s marketing efforts — but it is important for ethical and legal reasons to follow clear guidelines when creating one.

Required Information

The guiding ethical principle when developing a personal brochure is that — at the very least — the brochure must provide information sufficient to allow the reader to understand the:

Identity of the agent
Business or businesses the agent engages in
Products sold to accomplish the objectives stated in the brochure
Companies represented, their addresses and telephone numbers
Agent’s address and telephone number
As in so many other communications, the overriding ethical requirement is to avoid anything that would mislead the brochure’s reader.

Brochure Pitfalls to Avoid

Areas in a personal brochure that may be abused include:

Common Ethical Violations in Personal Brochures:
  • Claiming to have a professional designation, expertise, or education not actually possessed
  • Misstating personal or professional accomplishments
  • Failure to include important information, such as that the services offered or results claimed are provided through the use of stocks, bonds, life insurance, mutual funds, annuities, etc.

Personal brochures can provide a big lift to an agent’s marketing efforts. It is important for both ethical and legal reasons, however, to follow these guidelines when creating a personal brochure.

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